Legal notice
Contact Information
For order help, product questions, return requests, refund questions, payment issues, or delivery concerns, contact Mxpkg with the relevant order number and a clear description of the request.
Support Requests
Including the order number, item name, and a short description helps support match the request to the correct order and policy process.
For order questions, include the order number, email address used at checkout, item name, and the issue that needs review. For delivery questions, include tracking details when available.
For damaged, incorrect, or missing item claims, include clear photos or details of the issue when relevant. For returns, include the reason for return and whether the item meets the stated return condition requirements.
Response Time
We aim to review support messages within 1-2 business days. Response times can vary during weekends, holidays, sale periods, or when a request requires order, carrier, return, or payment-provider review.
Business Information
Business address: 143 IVERSON RD
Phone:+1 8142411109
Security Reminder
Do not send full payment card numbers, passwords, bank account numbers, verification codes, or unnecessary identity documents through support messages.
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